Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
How Long Does Shipment Take? :

All orders leave our facility within 1-4 business days. At checkout, choose the shipment method of your choice.

You will receive a tracking number via E-mail once your order has been shipped.

Which payment methods are accepted in the Online Shop?

We use an online credit card processing company that supports credit and debit cards, Apple Pay, Android Pay and Amex Express Checkout. We only use PCI-DSS compliance for your payments. No sensitive data hits any other servers, so it’s more secure.

How long will delivery take?

US Orders:
1. USPS First class mail (2-5 business days) – *This option will only appear if your order weighs under one pound.
2. USPS Priority Mail (2-3 business days)
3. USPS Express mail (Guaranteed in 2 business days, 1 business day in most cases) *Ships the same day if placed by 12PM Est. on business days

International and Canadian Orders:
1. USPS First class mail (14-30 business days) *This option will only appear if your order weighs under four pounds.
2. USPS Priority mail (6-21 business days)
3. USPS Express Mail (5-10 business days)

*All international packages may be processed through customs regulations which may cause a slight delay with processing times.

How secure is shopping in the Online Shop? Is my data protected?

A digital certificate—a file issued by a certification authority (CA)—is used in order to secure all your data and information. This is the best way to protect your information.

What exactly happens after ordering?

When the order is received we have at least two employees review your order before processing.

Do I receive an invoice with my order?

After your order is placed online we email you the order details. We try to use all digital notices and this will save our trees from being processed.

Send us an email